I bought tickets to an event that has been postponed or relocated. I cannot attend the event at the new time/new location.
In the event of postponement or relocation you can return the tickets, depending on the conditions of the promotor.
The respective amount excluding all fees (e.g. delivery and service fees) will be refunded. The original ticket needs to be returned 1 day prior to the event date at the latest, unless the promoter specifically defines another deadline.
The tickets were ordered by phone, from www.oeticket.com or from the website of one of our partners:
If you are unable to make the appointment due to the change, please use our form to request the reversal.
The tickets were bought at one of our oeticket centres:
Please return the tickets to the respective oeticket centre; you will then receive the amount in cash or transferred to your account.
The tickets were bought at an oeticket outlet (Trafik, Mediamarkt, or other outlets that sell our tickets):
Please return the tickets to the oeticket outlet where you bought them.
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