Help and Contact

Topic search

Find answers to your questions in our help area.

What is a "Mobile Ticket"?
What is a mobile ticket? A mobile ticket grants access to a concert, theatre, sports or other event, just like a traditional paper ticket. Where and when can I buy a mobile ticket? After you have chosen your event and selected the number of tickets you want to buy, click the "Add to shopping cart" button. On the following page select "mobile ticket" as your delivery method. How can I use a mobile ticket? You can choose the model and the brand of your mobile phone during the shopping process. Directly after the confirmation of the order, you will receive a sms including a WWW- or WAP-Link with the note “click here for your ticket”. Is a mobile ticket valid for more than 1 person? Yes, you get one ticket for all the seats you purchase. So you need to go to the entrance as a group, if you have purchased tickets for more than one person. Who can I contact in case of problems? You can reach our Customer Care Team through our online web form.
If you have any further questions, please use our search box or send an e-mail to our customer care.