Help and Contact
How can I redeem a voucher?
Select the required shipping type and enter the 16-digit voucher number, without any spaces, into the gift voucher field. Then click on "Apply" and the total amount to be paid will be reduced by the value of the voucher. After entering the voucher number, go to the Quick Login or register as a new customer.
You will retain any remaining credit for later redemption (please be aware of the stated life of promotional vouchers). Simply reenter your voucher number when making your next purchase.
You will retain any remaining credit for later redemption (with the exception of promotional vouchers with a fixed lifespan). When next making a purchase, simply reenter your voucher number.
If there are problems in redeeming a voucher, please be aware that confusion can arise when using alphanumeric codes (letters plus numbers). In this context, please check whether it is a case of using
* a B instead of an 8
*lower case "L" instead of an upper case "i"
* an O instead of a "zero"
* a G instead of a 6.
If you own multiple purchase voucher and want to redeem them with one order, you can do so.
Please note
* It is not possible to receive cash payments, make retrospective use of a voucher
* that only purchase and gift voucher can be redeemed together
* Service and promotional coupons are excluded