Frequently asked questions
Top ten customer enquiries
- What are the delivery methods and delivery payments?
- What to do in cases of event cancellation, changes and refunds?
- What is eventim carefree (withdrawal right)?
- What does the "Best seat principle" mean? / How are my seats selected?
- Can I change or cancel my order?
- I accidentally deleted the email with the pick up code. What to do now?
- I ordered tickets on the internet but have not yet received confirmation. What to do now?
- Why can´t I return the tickets for canceled or postponed event to any outlet?
- What is a TicketDirect ticket, and how do I get one?
- I forgot my password. How to proceed?
- Questions regarding events, event cancellation, changes, refunds
- Questions regarding eventim carefree service
- Questions regarding accounts, email addresses and passwords
- Questions regarding website, newsletter and ticket alarm
- Questions regarding placed orders and tickets purchased from our ticket shop
- Questions before purchase in our ticket shop