FAQ
Email address change
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- How can I change my email address?
- To change your e-mail address log-in to our homepage or if you are already logged in click „my account“. Here you can change your e-mail address at „ change e-mail address“.
Password
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- I forgot my Password - what can I do about it?
- If you have forgotten your password simply click „log in“ on our homepage and next to the log in area there appears the prompt „forgotten password?“ You then receive an e-mail at the designated e-mail address with instructions of what to do.
For data protection reasons ÖsterreichTicket does not send passwords via e-mail in this case you receive a code (link) with which you can reset or change your password.
Order and delivery
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- Delivery
- We higly recomend the registered mail method od delivery. eventim sk, s.r.o. doesant take any responsibility for the services of third delivery companies.
- I ordered tickets on the internet but have not yet received confirmation. Has my order been received?
- It is possible that you do not receive a confirmation due to a wrong e-mail address or other reasons. In this case please contact us at 0915700188 or office(at)eventim.sk . Please provide you complete name, the date of your order and which event. We will then inform you if your order was received or not.
Event cancellation, changes, refunds
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- Event cancellation, changes, refunds
- The companies are only the traders or agents of the tickets and are not responsible for the refund of admission prices, but will make all effort with the organiser to do such.
In the case of cancellation of an event the ticket(s) can be returned up to two months after the date of the planned event, as long as there is no disagreement with the terms and conditions of the organiser or event location, with the same method they were received ( either to the outlet where they were purchased, or in the case of a telephone, fax or online booking by sending the original tickets(s) by registered mail to the company in your home country (see first paraphe here or the contact section of the local eventim homepage) or to Ticket Express, Heumühlgasse 11, A 1040 Vienna, with name, account number and bank code for the refund.) The return of admission tickets to an outlet can only be done at the earliest the next following Monday after the date of the announcement of the cancellation. Owners of mobile tickets or print@home-tickets will receive, without further claim, the price paid refunded in the same way the ticket was paid. The ticket is invalidated by this process.
Minimal or justified changes to the cast or the programme is a reserved right. In the case of cancellation, postponement or changes to cast and programme expenses incurred (e.g. journey, hotel, outlet charges, or delivery charges ) will definitely not be reimbursed. - An event was cancelled/postponed/relocated and I was not informed. Why not?
- eventim sk is not obliged to inform the ticket owner about possible cancellations/postponements/relocations but we try to inform all customers as much as possible. In any case we accept no liability for transportation, hotel or any similar costs related to cancelled/postponed/relocated events.
