Webpage, Newsletter and Ticket Alarm

How do I use the Ticket Alarm?

As soon as advance sales start for a concert or tour, you can find tickets in our online shop.

On our home page, you can find our "Account" registration function. Simply state your data and e-mail address and, in the "Ticket Alarm" area, select which new concert dates for your favorite artist you want to be informed about. We will then inform you of the start of advance sales.

We recommend that you also register for all the other newsletters.
We will then regularly inform you in our "general newsletter" of changes and new events.

How do I subscribe/unsubscribe to all the newsletters?

If you are not yet registered for "Account", go to the eventim.sk home page in the "Account" box in the right-hand navigation.

From here, you will be guided through the registration process and can subscribe or unsubscribe to individual newsletters by activating the check boxes in the relevant newsletter boxes.

To subscribe/unsubscribe to one or more newsletters, please login using your user name and password that you selected for registration. The login box is located on the home page in the right-hand navigation.

Under the menu option "Newsletter & Ticket Alarm", you can view your current newsletter subscriptions and can subscribe or unsubscribe to individual newsletters by activating/deactivating the checkbox in the relevant newsletter box.

You can subscribe/unsubscribe here to your newsletters.

What technical requirements are needed for purchasing from eventim.sk?

For the proper execution of the ordering process in our online shop, the use of cookies is required for technical reasons.

Before placing an order, please check whether the use of cookies is permitted in your browser settings, and change these settings if necessary.

How safe is my data during Internet transmission?

We encrypt both personal data and payment information using SSL during transmission from your computer to our server. In the case of credit card payments, the relevant data is only passed to the relevant bank in a highly encrypted form.

However, the encryption is not shown by most browsers, as the active encrypted area is located in a so-called frame.

By clicking on padlock icon next to the URL link during purchase process, SSL certificate will be displayed.

Return to top

Email address, Account

How can I change my email address?

To change your e-mail address log-in to our homepage or if you are already logged in click „Account“. Here you can change your e-mail address at „change e-mail address“.

For further questions, please contact us via Contact Form.

How can I delete my account?

Unfortunately this cannot be done on our webpage.

However If you would like to delete your account please contact us va Contact Form and provide your email address and name and we will delete it for you.

Return to top

Password

I forgot my Password - what can I do with it?

If you have forgotten your password simply click „log in“ at "Account" on our homepage and next to the log in area there appears the prompt „forgotten password“. You then receive an e-mail at the designated e-mail address with instructions of what to do.

For data protection reasons eventim.sk does not send passwords via e-mail. In this case you receive a code (link) with which you can reset or change your password.

For further questions, please contact us via Contact Form.

Return to top

Order, tickets and delivery

What are the possible methods of payment?

We provide you these methods of payment:

Cards

Euro-/Mastercard and VISA are accepted.
Your order will be processed through secure SSL connection by Ticket Express GmbH., Vienna, Austria through CTS EVENTIM AG & Co. KGaA, Bremen, Germany.

You can pay for tickets to foreign and Slovak events by cards (credit and debit).

All Credit Card payments are processed in EUR. Please be aware that - due to the varying exchange rates - the actual price for your purchase on your credit card statement can be slightly higher or lower then stated in the order value.

IMPORTANT INFORMATION!
Buyer (registered customer on our site) and the owner of the credit card must be the same person. Orders without this condition may be canceled without prior notice to the customer (the amount will be automatically refunded, ticket reservation canceled).


Prepayment

Together with your email confirmation you will receive a transaction number, a total amount, an order ID, and an account number to which this total amount must be paid to within 3 working days. The transfer/payment must be made free of charges for the recipient. Upon receipt of the full amount on our account we will make your order available (either mail it or make it available for pick-up, depending on your choice of method of delivery).

Bank name: Tatra banka, a.s.
Account number: 2625224222
Bank code: 1100
BIC (SWIFT): TATRSKBX
IBAN: SK86 1100 0000 0026 2522 4222


This payment method is only offered till 3 weeks before the events. Prepayment is only offered for users from Slovakia, and only at events with local currency (SK).


Payment on pick up at own outlet of EVENTIM SK, s.r.o. Ul. 29. augusta 5, Bratislava

You can reserve your tickets at www.eventim.sk and after your reservation pick up and pay in 72 hours for your order with reservation (order number) in our own point of sale in Bratislava - Ul. 29. augusta 5, Bratislava.
Opening hours:
Monday – Friday: 10:00 - 18:00
Saturdays, Sundays and public holidays: closed


This method of payment is possible only for Slovak events.

For further questions, please contact us via Contact Form.

What are the delivery methods?

We highly recommend the registered mail method of delivery. Eventim.sk does not take any responsibility for the services of the third delivery companies.

More about delivery methods.

For further questions, please contact us via Contact Form.

I ordered tickets on the internet but have not yet received confirmation. What to do now?

It is possible that you do not receive a confirmation due to a wrong e-mail address or other reasons.
In this case please contact us by Contact form. Please provide your complete name, the date of your order and name of the event. We will then inform you whether your order was received or not.

Was my order successful?

If you are unsure whether your ticket order was properly received by us, there are two ways to check:

1. Account
Under "Account", you have the opportunity to find out about the current processing status of your orders. You can find the login box for "Account" at the top right of our home page.

After you have logged in using your user name and password, go to "Shopping details".
If you click on this, you can see your orders and their current processing status:
• Orders with the status "Received" have been successfully received by us and will be processed as quickly as possible.
• Orders with the status "Being processed" are being processed and will be shipped to you as quickly as possible.
• Orders with the status "Shipped" have already been shipped to you.
• Orders with the status "Canceled" were unfortunately not successfully received by us and will not be processed.
The order items and the delivery and invoice addresses of your order can be seen by clicking on the order number.

2. Order confirmation by e-mail:
Please fetch your e-mails and check whether you have received an order confirmation by e-mail. N.B.: It can take up to one hour for this computer-generated e-mail to arrive.

For more questions, please contact us via Contact form.

My tickets have not arrived yet. What to do now?

To make the processing of our orders as transparent as possible, we offer you the opportunity in the login area to find out about the current processing status of your orders. You can find the login box at the top right of our home page - "Acount".

After you have logged in using your user name and password, go to "Shopping details".
If you click on this, you can see your orders and their current processing status:

Orders with the status "Received" have been placed by you in our online shop. Being processed and "Paid" are the statuses of orders being processed. We will do everything to ship these to you as quickly as possible.
Orders with the status "Shipped" have been sent by us to you.
The order items and the delivery and invoice addresses of your order can be seen by clicking on the order number.

If you have more questions, please do not hesitate to contact us via Contact form.

What does "Currently not available" mean?

The message "Currently not available" means that the ticket contingent available to us is currently exhausted.

We will make every effort to obtain a new contingent and can only request that you check our website regularly. This message also appears when tickets are finally at an end. As we cannot rule out the possibility of tickets being available at a regional ticket outlet, we do not identify the category or event as "sold out".

How does shopping using eventim.sk work?

Thank you for your interest in our offers. You will see that shopping with us is simple and convenient.

After selecting the tickets, put them in the virtual shopping cart. Collect all the articles here that you want to order. When you have completed your selection, provide us with your data: Your name and address, the delivery address and details of your account or credit card. After you have again been shown all of the items in your order, send your order by clicking on "Pay".

Then you can see on the screen how your order is passed to us and the tickets are bindingly booked. Then you will receive a link to your online receipt. Click on this link and you can see the receipt for your order. Here you can also find the order number for your order, which you will need to quote in the case of any queries.

If you are unsure if your order was successful, you can view your orders at any time.
On our home page, you can find the function "Account" on the top right corner.

Can I change or cancel my order?

In order to be able to send you your required entrance tickets even more quickly and to always provide you with the best seats, automated processes ensure that in most cases tickets are bought for you from the promoter immediately on the submission of your order to our online shop.
Unfortunately, we are not able to then cancel tickets firmly booked for you at the moment of your order. The exchange, rebooking or cancellation of entrance tickets are not accepted by the promoters in whose names we are trading. You will be given clear information on the binding nature of your order during the ordering process.

Tickets can be canceled only in cases where the event was canceled or moved to a new date.

Note: The tickets are not covered by law No. 108/2000 Z.z., on consumer protection in doorstep and distance selling.

Exceptions are tickets that have been purchased with Carefree.

Why can I select "1" ticket only?

Only single, non-consecutive seats are available in the required price category. If you need more than one ticket, please check whether another price category or another event date is possible for you.

What does the "Best seat principle" mean? / How are my seats selected?

Our system automatically allocates the best available seats in the selected price category at the moment of your order (in the case of a seating chart booking, you always receive the required number of consecutive seats).

You can find out the actual seat numbers from the tickets that you generally receive within a few days of placing your order.
In addition, with the seating chart booking system, we offer our customers the opportunity of buying the exact seat ticket you require in many events.

To do this, click first in the selection window on the sector where you want to sit.
You will then receive a detailed view in which you can select individual seats.
If you click on a seat, it will be marked with a cross and will appear in your selection list under the main window.
If you click a second time on a seat, or click on the garbage can symbol in the selection list, you will delete the seat from your list.
When you have selected your seats, click on the shopping cart button.

Please note:
To display the seating chart in our online shop, you will need JAVA.
If you cannot display the seating chart, please download the JAVA plug-in here.

Where are my seats located?

In order to be able to always offer you the best seats, our online shop either places a booking according to the best seat principle, or you can simply select your exact required seat using our seating chart booking system.

In best seat booking, the best consecutive seats that are available in the required price category at the moment of your order will be selected for you.
In most cases, these are then purchased online from the respective promoter immediately you send off your order to our online shop.

Unfortunately, we do not have any influence on the automatic processes used in selecting the best seat and therefore cannot take any seat requests into account later on.

The actual seat numbers booked for you can be seen on the entrance tickets, which you will receive in a few days.

Essentially, we only issue consecutive seats. If these are not available in sufficient numbers, you will receive an error message during the order process.

Our seating chart booking system offers you the opportunity at many events to purchase the exact tickets you require.

To do this, click first in the selection window on the sector where you want to sit.
You will then receive a detailed view in which you can select individual seats.
If you click on a seat, it will be marked with a cross and will appear in your selection list under the main window in "Your seat sector".
If you click a second time on a seat, or click on the garbage can symbol in the selection list, you will delete the seat from your list.
When you have selected your seats, click on the shopping cart button.

Please note:
To display the seating chart in our online shop, you will need JAVA.
If you cannot display the seating chart, please click here to download the JAVA plug-in from Sun. Download here.

How can I obtain tickets for wheelchair users and their companions?

For technical reasons it is not possible for us at the moment to activate the purchase of wheelchair tickets directly via internet.

Information on wheelchair tickets and their availability can be obtained by phone +43 (0)1 96 0 96 (MON-SAT from 9 am to 9 pm and SUN as well as on public holidays from 10 am to 9 pm) or by email to Rollstuhlinfo@oeticket.com.

Please note this service is in English and for Austrian events only! Thank you for your understanding.

What is a seating chart booking / seat selection in the seating chart?

Our seating chart booking system offers our customers the opportunity in many events of buying the exact seat ticket required.

To do this, click first in the selection window on the sector where you want to sit.
You will then receive a detailed view in which you can select individual seats.
If you click on a seat, it will be marked with a cross and will appear in your selection list under the main window.
If you click a second time on a seat, or click on the garbage can symbol in the selection list, you will delete the seat from your list.
When you have selected your seats, click on the shopping cart button.


To book seats from different price categories, put the number of tickets from the required categories into the shopping cart one after the other.

Please note:
To display the seating chart in our online shop, you will need JAVA.
If you cannot display the seating chart, please click here to download the JAVA plug-in from Sun. Download here.

How can I obtain reduced tickets for school children, students, and seniors, for example?

Entrance tickets at a reduced price are available in our online shop for many events. The respective promoter decides whether/which reductions will be made. Reduced prices are offered for children, school children, students, seniors and the disabled, for example.

The relevant page of the online shop will show whether entrance tickets are available at a reduced price for your desired event.

Please be aware that proof for the reduction (e.g. school child ID, student ID, senior ID) must be presented on site before admission. Please make sure that you meet the necessary conditions for your booked reduction (such as the age required for child reductions, etc.)

If you have already booked entrance tickets in our online shop at a standard price, it is unfortunately impossible to exchange these booked tickets for reduced ones. At the moment you click on "Pay" at the end of the ordering process, the tickets selected by you are bindingly purchased for you by us from the promoter at the full price, and paid for directly.

For technical reasons it is not possible for us at the moment to activate the purchase of wheelchair tickets directly via internet.

Information on wheelchair tickets and their availability can be obtained by phone +43 (0)1 96 0 96 (MON-SAT from 9 am to 9 pm and SUN as well as on public holidays from 10 am to 9 pm) or by email to Rollstuhlinfo@oeticket.com.

Please note this service is in English and for Austrian events only! Thank you for your understanding.

What is a Print at Home ticket, and how do I get one?

What is Print at Home?
Just like a traditional paper ticket, a Print at Home ticket allows you to attend a concert, theater, sporting or similar event. You receive your tickets directly by printing them out and so can book right up until shortly before the start of the event.

How can I obtain a Print at Home ticket?
If a ticket can be selected as a Print at Home ticket, a new window displaying your Print at Home ticket will open up as soon as you have made payment. Now you just need to print out this document. At the same time, you will receive a confirmation sent by e-mail that contains a link to the login area. After you have logged in using your personal password, you can retrieve the document again and print it out. If you selected a Print at Home ticket, the Print at Home Ticket (PDF) can only be downloaded after we have received your payment. You can find and print out your Print at Home ticket in "Account".Ticket

What are the technical requirements of my computer for using Print at Home?
To be able to print out a Print at Home ticket, you will need Adobe Acrobat Reader (Version 6.0.1. or higher). Download here. For printing, use standard white paper in DIN A4 format. Make sure that the printout is high quality. Avoid using draft mode or the stripy printout from inkjet printers. The print should be made at 93% to 100% full size.



What are the service and shipping costs?

More about delivery methods.

For further questions, please contact us via Contact Form.

How to change or cancel my order?

In order to be able to send you your required entrance tickets even more quickly and to always provide you with the best seats, automated processes ensure that in most cases tickets are bought for you from the promoter immediately on the submission of your order to our online shop.
Unfortunately, we are not able to then cancel tickets firmly booked for you at the moment of your order. The exchange, rebooking or cancellation of entrance tickets are not accepted by the promoters in whose names we are trading. You will be given clear information on the binding nature of your order during the ordering process.

Tickets can be canceled only in cases where the event was canceled or moved to a new date.

Note: The tickets are not covered by law No. 108/2000 Z.z., on consumer protection in doorstep and distance selling.

Exceptions are tickets that have been purchased with Carefree.

I would like to order additional seats

Unfortunately, we are unable to issue seats resulting from several orders next to each other: The tickets for each individual order are firmly booked for you by the promoter at the moment that the order is placed, so that adjacent seats are generally sold minutes later to another customer or at another advance sale outlet.

However, should you want more tickets for an event, please book these through our online shop.
Through our seating chart booking system, we offer our customers the opportunity in many events of buying the exact seat ticket you require. So you can also look for seats near yours that are still available.

To do this, click first in the selection window on the sector where you want to sit.
You will then receive a detailed view in which you can select individual seats.
If you click on a seat, it will be marked with a cross and will appear in your selection list under the main window.
If you click a second time on a seat, or click on the garbage can symbol in the selection list, you will delete the seat from your list.
When you have selected your seats, click on the shopping cart button.

Please note:
To display the seating chart in our online shop, you will need JAVA.
If you cannot display the seating chart, please download the JAVA plug-in from Sun here.

I have not received the correct (number of) tickets

On receipt, please immediately check the tickets supplied to check that they correspond with your order, which can be viewed under "Account". The login box to "Account" can be found on the home page of our online shop.

In the case of an obvious missing or incorrect delivery, particularly incorrectly issued tickets (incorrect seat category, incorrect event, incorrect time), you shall receive a free replacement on return of the delivered tickets if you inform us of the error in writing immediately on receipt.

The written form is sufficiently met if you inform us of the incorrect delivery using our Contact Form. We will then contact you as quickly as possible by e-mail and agree on how to proceed.

My delivery address should be changed

If you are unsure whether your delivery address entry was correct during the ordering process, we can offer you the opportunity under "Your data" to find out the current delivery address of your order.

You can find the login box to "Account" in the top line of our home page.
After you have logged in using your user name and password, go to "Recent Orders".
If you click on this, you can see your orders and their current processing status:
Orders with the status "Received" have been placed by you in our online shop. "Being processed" and "Paid" are the statuses of orders being processed. We will do everything to ship these to you as quickly as possible.

If you can identify an incorrect delivery address, please inform us as quickly as possible using our Contact Form.

In case that tickets have been sent we will make a mark to our system and will change the address for next orders.

In case the tickets have not been shipped we will change the address asap.

In case the tickets come back to our office due to wrong address, we will contact you to obtain correct one.

I accidentally deleted the email with the pick up code. What to do now?

Please do not hesitate to contact us on office@eventim.sk.

Return to top

Event cancellation, changes, refunds

What to do in cases of event cancellation, changes and refunds?

The companies are only the traders or agents of the tickets and are not responsible for the refund of admission prices, but will make all effort with the organiser to do such.

In the case of cancellation of an event the ticket(s) can be returned up to two months after the date of the planned event, as long as there is no disagreement with the terms and conditions of the organizer or event location, with the same method they were received ( either to the outlet where they were purchased, or in the case of a telephone, fax in case of online booking please send the original tickets by registered mail to eventim.sk (see the contact section of the eventim.sk homepage) with name, account number and bank code for the refund.) The return of admission tickets to an outlet can only be done at the earliest the next following Monday after the date of the announcement of the cancellation. Owners of mobile tickets or print@home-tickets will receive, without further claim, the price paid refunded in the same way the ticket was paid. The ticket is invalidated by this process.
Minimal or justified changes to the cast or the programme is a reserved right. In the case of cancellation, postponement or changes to cast and programme expenses incurred (e.g. journey, hotel, outlet charges, or delivery charges ) will definitely not be reimbursed.

We inform you about changes or cancellations at our sections: News and Cancellations.

For further questions please contact us via Contact Form.

An event was cancelled/postponed/relocated and I was not informed. Why not?

Eventim.sk is not obliged to inform the ticket owner about possible cancellations/postponements/relocations.
However we try to inform all customers as much as possible. In any case we accept no liability for transportation, hotel or any similar costs related to cancelled/postponed/relocated events.

We inform you about changes or cancellations at our sections: News and Cancellations.

For further quesions please contact us via Contact Form.

When does admission start? When does the event start?

The best place for information on dates, prices and venues for your required event is through our extended search.

If you already have tickets, you can also find out the information you require for these. The start of the event is always stated on the entrance ticket. Occasionally, you may also find the start time for admissions provided as additional information..

Unfortunately we do not have any more information that which is printed on the tickets.

I accidentally threw out / damaged purchased tickets, what should I do?

For tickets, which are lost or damaged, and where the owner of tickets and seats can be identified, can be issued (in agreement with the promoters) confirmation letter about the purchase. The identity of the owner can be found if you have tickets purchased through our website. Please contact us by email at office@eventim.sk.

Why can´t I return the tickets for canceled or postponed event to any outlet?

Tickets can be returned only to the point of sale where the ticket had been bought. When shopping online, you need to return the ticket to our headquarters, at 29 August 5, in Bratislava.

Outlets are separate legal entities that are with our company in a contractual relationship, but we are not the founder. Every outlet is responsible for its sales.

Return to top

Evenetim Carefree - right of cancellation

What is eventim carefree (withdrawal right)?

For the current carefree fee (5.5% of the ticket price), eventim grants all private customers the right to withdraw from the purchase under exact conditions stated here.

How do I get eventim’s carefree service?

During the purchasing transaction, the optional service eventim carefree appears in your shopping cart. Check the box and click “refresh shopping cart.” “Eventim carefree” appears as a new article on your shopping cart calculation (5.5% of ticket value). Please note that eventim carefree can only be selected for the entire shopping cart.

Eventim’s carefree service may only be selected during the booking process; unfortunately, it cannot be purchased afterwards.

What to do in case of withdrawal?

Visitor is obliged to adhere the following procedure in case of claiming the refund of the admission charge:
• Visitor is obliged to inform Eventim in written, that a situation occurred to him and/or to a holder of the ticket for which according to these Terms a visitor is entitled to claim refund of the admission charge. The visitor may execute the written notice only through electronic mail at the email address office@eventim.sk. The written notice must be delivered to Eventim immediately after the sittuation occure, no later than 48 hours before beginning of the event that starts during a working day and no later than 72 hours before beginning of the event that starts during a Saturday, Sunday and/or a bank holiday. The notice must include the name and surename of the visitor, title of the event, date of the event, code of the ticket for which the service had been purchased and description of occurrences due to which visitors asks for refund.
• Visitor is obliged no later than 7 workdays after the event’s end, to which he had bought ticket for himself and/or for a holder of the ticket and which he and/or a holder of the ticket could not attend due to the reasons stated in these Terms, to personally, or being represented by an other person based on written proxy, plausibly demonstrate reason for refund of the admission charge entitlement and at the same time to present and to hand over the valid and non-damaged original ticket to the event to which the refund of the admission charge service was bought. Eventim reserves the right to determine kind and contents of documents requested to prove the claim for the refund. Eventim reserves the right to ask the visitor and/or respective holder of the ticked to grant a written consent for personal data processing for these purposes.
If visitor does not adhere the stated procedure and/or if he does not pay the manipulation fee properly and on time, Eventim is not obliged to refund the admission charge entitlement.

You can read detailed information here.

Return to top